Shipping Policy

Effective Date: 01.04.2024

Welcome to Fragrascent (www.fragrascent.com). Our Shipping Policy provides information on how we handle shipping and delivery for your orders. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Costs

Shipping Methods: We offer a variety of shipping options to meet your needs. Shipping methods available include standard, expedited, and express delivery. The options and costs will be displayed at checkout based on your location.
Shipping Costs: Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.

2. Processing Time

Order Processing: Orders are processed within [1-3] business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
Delivery Time: Estimated delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes [3-7] business days, while expedited and express options offer faster delivery times.

3. Shipping Destinations

Domestic Shipping: We ship to addresses within India. Shipping options and costs will vary based on your delivery address.
International Shipping: We offer international shipping to select countries. International shipping times and costs vary based on the destination. Customs fees and import duties may apply and are the responsibility of the recipient.

4. Order Tracking

Once your order has been dispatched, we will send you an email with tracking information . You can use this tracking information to monitor the status of your shipment.

5. Delivery Issues

Lost or Stolen Packages: If your package is lost or stolen after it has been marked as delivered, please contact us immediately. We will work with the shipping carrier to investigate the issue. However, we are not responsible for lost or stolen packages once delivery has been confirmed.
Delivery Delays: Occasionally, deliveries may be delayed due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We are not responsible for delays caused by factors beyond our control.

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues resulting from incorrect or incomplete addresses provided by the customer.

7. Shipping Charges on Returns

Returns: If you wish to return an item, please refer to our Returns and Refunds Policy for details on the return process. Shipping charges for returns are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

8. Customer Service

If you have any questions or concerns regarding our shipping policy or your order, please contact us at:

Fragrascent

Email: info@aksharexim.com

Phone: +91 9007585272

Address: Saltee Plaza 1 K B Sarani Room no. 306 Kolkata West Bengal - 700080

We appreciate your business and are committed to providing you with the best possible shipping experience.