Payment Policy
Effective Date: 01.04.2024
Thank you for shopping with Fragrascent (www.fragrascent.com). This Payment Policy outlines the terms and conditions related to payments for purchases made through our Website. By placing an order, you agree to the terms specified in this policy.
1. Accepted Payment Methods
We accept the following payment methods on our Website:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: PayPal accounts and PayPal Credit
- Other Payment Methods: Apple Pay, Google Pay, etc.
All payment transactions are processed securely through our payment gateway provider.
2. Payment Processing
- Authorization: Upon placing an order, your payment method will be authorized for the total amount of your purchase. The transaction will be completed when the order is confirmed.
- Billing: You will be charged for the total amount of your order, including any applicable taxes, shipping fees, and discounts. A confirmation of the charge will be sent to your email address.
3. Security
We take the security of your payment information seriously. Our Website uses SSL (Secure Socket Layer) encryption technology to protect your payment details during transmission. We do not store your credit card information on our servers.
4. Order Confirmation
After completing your payment, you will receive an order confirmation email containing details of your purchase and a summary of your payment. Please review this information and contact us immediately if there are any discrepancies.
5. Payment Errors and Disputes
- Payment Errors: If you encounter any issues with your payment, please contact us at info@aksharexim.com as soon as possible. We will work with you to resolve any payment errors.
- Disputes: If you believe there has been an error in the transaction or wish to dispute a charge, please contact us within 7 days of the transaction. We will investigate and work to resolve the issue promptly.
6. Refunds
Refunds are processed according to our Returns and Refunds Policy. If you are eligible for a refund, the amount will be credited to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account.
7. Currency
All transactions are processed in INR. The currency displayed on our Website will be the currency charged to your payment method.
8. Tax
Applicable GST will be added to your order total based on your shipping address and local tax laws. The final tax amount will be displayed during checkout.
9. Customer Service
If you have any questions or concerns regarding our payment policy or need assistance with your payment, please contact our customer service team:
Fragrascent
Email: info@aksharexim.com
Phone: +91 9007585272
Address: Saltee Plaza 1 K B Sarani Room no. 306 Kolkata West Bengal - 700080
We are committed to providing a secure and seamless payment experience for all our customers.