Return & Refund Policy

Effective Date: 01.04.2024

At Fragrascent (www.fragrascent.com), we strive to ensure you are satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase on our Website, you agree to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Period: You may return items within [30] days of receiving your order.
• Condition: Items must be unused, in their original condition, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@aksharexim.com with your order number and reason for return. We will provide you with instructions and a return authorization number if your return is approved.
2. Prepare the Package: Pack the item securely in its original packaging. Include a copy of the original invoice or order confirmation and the return authorization number.
3. Ship the Item: Send the package to the address provided in our return instructions. You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

3. Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund within [7-10] business days. You will be notified by email once your refund has been issued.
• Refund Method: Refunds will be credited to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account depending on your payment provider’s processing time.
• Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part or a defective item, we will cover the return shipping cost.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@aksharexim.com within [7] days of receipt. Provide a description of the issue and include photos of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@aksharexim.com. We can only cancel orders that have not yet been processed or shipped. Once an order is in the processing or shipping stage, we cannot guarantee a cancellation.

7. Customer Service

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Fragrascent

Email: info@aksharexim.com 

Phone: +91 9007585272

Address: Saltee Plaza 1 K B Sarani Room no. 306 Kolkata West Bengal - 700080

We are here to help and ensure you have a satisfactory shopping experience with us.